Privacy Policy

Privacy Policy and Personal Data Notice

The privacy and personal data policy and practices of Ottotree Entertainment Sdn Bhd (A Quiet Place) set out in this Privacy Policy and Personal Data Notice apply to A Quiet Place services available under the domain www.aquietplacekl.com and A Quiet Place Mobile app via any mobile device or computer of any kind. By visiting or using A Quiet Place’s website, you agree to be bound by the terms and conditions of this Privacy Policy and Personal Data Notice. If you do not agree to such terms and conditions, please do not use or access A Quiet Place’s website/ A Quiet Place’s Mobile App.

A Quiet Place’s collection of your personal data is part of its normal operation of A Quiet Place’s services. A Quiet Place’s has developed this Privacy Policy to inform you about A Quiet Place’s policy and practices on personal data and privacy matters and because A Quiet Place’s believes that you should know as much as possible about such matters so that you can make informed decisions.

Notice

This written notice serves to inform you that your personal data is being processed by or on behalf A Quiet Place. For the purpose of this written notice, the terms “personal data” and “processing” shall have the meaning assigned to them in the Personal Data Protection Act 2010 (hereinafter referred to as the “PDPA”).

Description of your personal data

Your personal data processed by A Quiet Place includes:-

Your personal details (such as name, gender, identification support documents (including NRIC or passport number), date of birth, nationality, country, marital status, occupation, credit card details) and contact details (such as mailing address, e-mail address, and phone numbers);

Check-in transaction details from e-Payment (A Quiet Place’s website/ A Quiet Place’s Mobile App) and A Quiet Place’s counter at all A Quiet Place’s outlets;

Your feedback information gathered from multiple sources such as e-mail, phone, write-in (mail or official feedback form);

Your visit(s) to A Quiet Place’s website/ A Quiet Place’s Mobile App – name of internet service provider, the website from which you visit A Quiet Place’s website/ A Quiet Place’s Mobile App, the pages and content which you view, the date and duration of your visit, cookies to track usage patterns, etc from the analytics tools such as Google Analytics and others;

Your personal interests and preferences to help A Quiet Place’s design the offering of its services;

Recording of your image via CCTV cameras when you visit A Quiet Place;

Information given voluntarily by you during any on-ground promotions or digital activities, tie-ups, contests, etc; and

Your curriculum vitae or resume when you register your interest in having a career in A Quiet Place and/or its relevant subsidiary/subsidiaries.

Purposes for the processing of your personal data

A Quiet Place may process your personal data collected from you or from any of the class of third parties stated in this Privacy Policy, for any one or more of the following purposes (hereinafter referred to as the “Purposes”) :-

To verify your identity;

To communicate with you and deliver information that is requested by you to you and/or, in some cases, is targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of A Quiet Place’s website/A Quiet Place Mobile App;

To process any communication you send to A Quiet Place (for example, answering any queries, dealing with any complaints and/or feedbacks);

To notify and/or invite you to events or activities organized by A Quiet Place, its subsidiaries, partners or sponsors;

To notify you about benefits, changes to the features, promotions, alerts, newsletter, updates, promotional materials and special privileges;

To send you festive greetings and newly updated song lists;

To run A Quiet Place’s customer loyalty programs where applicable;

To establish and better manage any business relationship A Quiet Place may have with you;

To help A Quiet Place monitor and improve its services to you, the service of A Quiet Place’s, A Quiet Place’s overall service A Quiet Place’s staff training, A Quiet Place’s quality assurance, A Quiet Place’s customer service teams A Quiet Place’s website/ A Quiet Place’s Mobile App and other A Quiet Place’s related assets;

To conduct marketing activities (for example, market research and surveys);

To maintain records required for auditing, security, claims and/or other legal purposes;

To investigate and resolve any purchasing issues, queries, complaints or other enquiries that you may submit to A Quiet Place regarding A Quiet Place’s products and services through A Quiet Place’s customer service team or on-ground staff;

To investigate, respond to, and/or defend claims made against, or involving A Quiet Place and/or its relevant subsidiaries;

For compliance with and/or any purposes required by any relevant law, directives, guidelines, orders, rules, regulations and requirements of any governmental or statutory authority or administrative or regulatory or supervisory body (including disclosure thereunder); and

Any other purposes relating or incidental to any of the above.

Source of your personal data

Your personal data is collected directly from you when you:-

Interact and communicate with A Quiet Place and/or its related subsidiaries at any of its events or activities;

Communicate with A Quiet Place (for example when you purchase rooms via A Quiet Place channels, or when you contact A Quiet Place for any enquiries including by getting in touch with A Quiet Place’s customer service through any available A Quiet Place channels);

Register or subscribe for a specific service or publications of A Quiet Place (for example, newsletters or register as a A Quiet Place Website Member);

Participate in any of A Quiet Place’s surveys, polls or other similar vehicles used to improve the content of A Quiet Place’s website/ A Quiet Place Mobile App, or used for A Quiet Place’s marketing purposes;

Enter or participate in any competitions, contests or loyalty programmes organized A Quiet Place and/or its subsidiaries;

Register your interest and/or request for information through A Quiet Place online portals or other available channels;

to any marketing materials that A Quiet Place sends out;

Visit any of A Quiet Place outlets;

Visit or browse A Quiet Place’s website, A Quiet Place apps and any other A Quiet Place owned platforms;

Lodge a complaint with A Quiet Place; and

Provide feedback to A Quiet Place (for example via A Quiet Place’s website or in hard copy). Other than the personal data obtained from you directly as stated above, A Quiet Place may also obtain your personal data from third parties which A Quiet Place deals with or are connected with you, and from such other sources where you have given your consent for the disclosure of your personal data and/or where otherwise lawfully permitted.

Your rights

You have the following rights in relation to your Personal Data:-

To make a data request in writing to A Quiet Place for information of your personal data that is being processed by or on behalf of A Quiet Place (Section 30(2) of PDPA);

To correct any of your personal data which is inaccurate, incomplete, misleading or not up-to-date at any time on A Quiet Place’s website by clicking on Profile Updates button after logging into A Quiet Place’s website; and

To limit the processing of your personal data including the personal data relating to other persons who may be identified from your personal data (Section 7(1)(f) of PDPA).

To unsubscribe to our marketing materials and/or correspondence by clicking the unsubscribe link contained in the emails and/or newsletters A Quiet Place sends to you and following the instructions therein.

To request for your personal data to be removed from A Quiet Place’s database by writing in to our Customer Service via email – customerservice@loudspeaker.my.

If you have any request in relation to the abovementioned rights under 7(a) or 7(c) above or any inquiries or complaints in respect of your personal data, please write to our Customer Service via email at customerservice@loudspeaker.my. A Quiet Place may refuse to comply with your data access request under the circumstances specified in the PDPA and if A Quiet Place does so, A Quiet Place will inform you of its refusal and the reason(s) for its refusal.

Class of third parties to Whom A Quiet Place may disclose your personal data

This is the class of persons to whom A Quiet Place may disclose your personal data:-

Service provider(s) for:-

  1. The management of communications on A Quiet Place’s behalf;
  2. The arrangement and conduct of A Quiet Place events, activities and services;

  1. Any third party or company that A Quiet Place engages or appoints to conduct statistical analysis;
  2. Lawyers for the enforcement of A Quiet Place’s legal rights; and
  3. Such other authorities, bodies or parties when required by law.

Your obligations

It is obligatory for you to supply A Quiet Place with your personal data and your failure to do so will result in A Quiet Place being unable to process your personal data for any of the Purposes.

You will take reasonable steps to ensure that your personal data is accurate, complete, not misleading and kept up-to-date.

Security of your personal data

A Quiet Place, when processing your personal data, takes practical steps to protect your personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction including but not limited to the use of procedural and technical safeguards such as encryption, “firewalls” and secure socket layers. If you are aware of any security breach, please let us know as soon as possible. However, “perfect security” does not exist on the internet, so A Quiet Place does not give an absolute assurance that your personal data that you provide to A Quiet Place will be secure at all times, and A Quiet Place will not be responsible for any event arising from unauthorised access to or theft of your personal data. A Quiet Place will not be held responsible for events arising from third parties gaining unauthorised access to or third parties’ theft of your personal data.

Retention of your personal data

A Quiet Place will keep your personal data for the duration that is necessary to carry out the purpose for which your personal data was collected and also for the other purposes set out in this Privacy Policy and Personal Data Notice.

Amendment to this Privacy Policy and Personal Data Notice

A Quiet Place reserves the right to amend this Privacy Policy and Personal Data Notice at any time by posting an amended Privacy Policy and Personal Data Notice containing such amendments on A Quiet Place’s website/ A Quiet Place Mobile App or by any other mode such as Loud Speaker or A Quiet Place deems suitable.

Users under the age of 12

The A Quiet Place website A Quiet Place Mobile App and its related services are not directed at persons under 12 years of age. If you are under 12 years of age, you are required to obtain your parent/guardian’s permission before you provide your personal data to A Quiet Place and/or its related companies.

Inconsistency or conflict

In the event of any inconsistency or conflict between the English language version and the Bahasa Malaysia version, the English language version shall prevail.

Others rights

For avoidance of doubt, nothing in this Privacy Policy and Personal Data Notice shall limit such other rights of yourself or A Quiet Place under the PDPA.

Links to other websites

In the event you use a link from A Quiet Place’s website or A Quiet Place’s Mobile App to another third party website, this Privacy Policy is no longer in effect. Once you have used such link, A Quiet Place does not have any control over that other third party website and A Quiet Place cannot and shall not be liable or responsible for the protection and privacy of any personal data which you provided whilst visiting such website(s). Your browsing of and interaction on any other third party website(s) will be subject to that websites’ own rules and policies. Date of last update: 20th February 2023.